Share with us the results of your makeover!

What do you need to do?

1. Attach up to 4 photos (each photo must not exceed 5 MB).
2. Fill in the form.
3. Read and accept the terms and conditions.
4. Click ‘send’.

Please note that the photos you submit must not contain images of people or the names of any product brands other than VILO and VOX.

Contact

VILO.COM SP. Z O.O.
143
Gdyńska Street 62-004 Czerwonak near Poznań

Email: kontakt@vilohome.com

VILO.COM SP. Z O.O.
Management
Office, ul. Gdyńska 143
, 62-004 Czerwonak

Customer Service Department

Decorative walls, wall panels, skirting
boards, underlay for
panels and internal window sills

Opening hours:
Monday – Friday 07:30 – 16:00
Tel: (+48) 61 892 82 07
(+48) 61 892 82 32
(+48) 61 892 82 41

Flooring panels and internal doors

Opening hours:
Monday – Friday 08:00 – 16:00
Tel: (+48) 61 815 12 35
(+48) 605 034 345

Help Centre

Yes, we issue a sales document for every order, which is sent exclusively by email to the address you provided when placing your order. We issue sales documents for both individuals and companies.

We send the proof of purchase by email. To help protect the environment, we do not include a paper copy of the invoice with your order. However, if you have not received an email with the document attached, please contact us. We will resend the proof of purchase.

Although this is rare, when dealing with a large volume of orders, the warehouse may make a mistake and send a product that does not match the order. In this case, please contact us: kontakt@vilohome.com, tel. +48 61 89 28 207. We will collect the incorrect product and arrange for the correct item to be sent.

If the courier did not find you at home, they will make at least one further attempt to deliver the parcel. However, please bear in mind that the courier is not obliged to contact you. If these attempts are unsuccessful, the parcel will be taken to the courier company’s local depot, from where you can collect it yourself. After a certain period of time has elapsed, the parcel will be returned to us.

Unfortunately, it is not possible to collect your order in person. We operate an online-only shop offering mail-order sales.

If you notice that the parcel is damaged upon delivery, please refuse to accept it and contact us immediately. We will arrange for the parcel to be re-dispatched and for a product in perfect condition to be delivered.