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Frequently
Asked Questions
- To place an order, add the selected product to your cart or send an email.
- We process the order only after a prepayment has been made to our account.
- Upon receiving the order, we issue a pro forma invoice, based on which the customer makes the payment.
- We ship the goods after the payment has been credited to our account or after we receive confirmation of payment.
- We deliver the goods to the customer via a courier service (at the buyer’s expense).
- Upon receiving the goods, the customer should inspect the contents of the package in the presence of the courier. In the event of damage to the goods, the courier will prepare a damage report. Please notify us immediately of any damage so that we can initiate the claims process.
Yes, Vilo products are designed to be moisture-resistant, making them an excellent choice for rooms with high humidity, such as bathrooms, kitchens, and laundry rooms. Their construction and the materials used in their manufacture provide protection against water and moisture-related damage, ensuring a longer lifespan and maintaining their attractive appearance. Additionally, the products are easy to clean, which helps keep them in excellent condition for many years.
To ensure that Vilo products retain their appearance and functionality for many years, we recommend regular, gentle cleaning with a soft cloth or sponge and mild detergents. Avoid using harsh chemicals that could damage the surface of the materials. For more stubborn stains, it is best to use neutral, alcohol-free cleaners. It is also important to avoid excessive soaking and to wipe up spills immediately to preserve their water resistance and attractive appearance.
Yes, Vilo products are designed for easy installation, so you can install them yourself without needing any specialized tools. All you need is a basic set of tools and, optionally, Vilo’s specialized installation adhesives, which make it even easier to attach the products. The installation instructions are intuitive and tailored even for those with no experience in interior finishing, allowing you to quickly refresh your interior.