1. You can place an order by adding the selected product to your basket or by email.
2. We process the order only after a prepayment has been made to our bank account.
3. Upon receipt of the order, we issue a pro forma invoice, on the basis of which the customer makes the payment.
4. We dispatch the goods once the payment has been credited to our account or we have received confirmation of payment.
5. We deliver the goods to the customer via a courier service (costs borne by the buyer).
6. Upon collection of the goods, the customer should check the contents of the parcel in the presence of the courier. In the event of damage to the goods, the courier will draw up a damage report. Please inform us of any damage without delay so that we can initiate the complaints procedure.

Yes, Vilo products are designed to be moisture-resistant, making them an excellent choice for rooms with high humidity, such as bathrooms, kitchens and laundry rooms. Their construction and the materials used in their manufacture provide protection against water and damage caused by damp, ensuring a longer lifespan and helping them retain their attractive appearance. Furthermore, the products are easy to clean, which helps keep them in excellent condition for many years to come.

To ensure that Vilo products retain their appearance and functionality for many years, we recommend regular, gentle cleaning using a soft cloth or sponge and mild detergents. Avoid using strong chemicals that could damage the surface of the materials. For more stubborn stains, it is best to use neutral, alcohol-free cleaning products. It is also important to avoid excessive soaking and to wipe up any spills to maintain their water resistance and attractive appearance.

Yes, Vilo products are designed for simple installation, so you can easily fit them yourself without the need for specialist tools. All you need is a basic set of tools and, optionally, Vilo’s dedicated installation adhesives, which make fixing the products in place even easier. The installation instructions are intuitive and suitable even for those with no experience of interior finishing work, allowing you to give your interior a quick makeover.