1. REGULATIONS

§1 General provisions

1. The website available at www.vilohome.com is operated by VILO.COM limited liability company with registered office in Czerwonak (62-004), 143 Gdyńska Street, registered in the Register of Entrepreneurs under KRS number: 0001110637, NIP: 7773428011, REGON: 528888130, hereinafter referred to as "VILO".

   These Regulations define:

   rules for making purchases of goods in the online store available at www.vilohome.com, i.e. by means of distance communication;

   information on the submission of complaints and the right of withdrawal;

   rules for creating an account - My Account - that allows logging into the VILO Internet Shop.

   For the purposes of these Regulations, the following definitions are introduced:

   Client - a subject making purchases in the VILO Online Store, who is a natural person with full legal capacity, or a legal person or an organizational unit without legal personality, to whom the law grants legal capacity;

   Entrepreneur - a natural person who enters into a contract directly related to his/her business activity, when from the content of the contract it follows that it does not have a professional character for that person, resulting in particular from the subject of his/her business activity, made available on the basis of the provisions on the Central Register and Information on Business Activity;

   Consumer - a Customer who is a consumer within the meaning of Article 22(1) of the Civil Code, i.e. a natural person making a legal transaction with an entrepreneur that is not directly related to his/her business or professional activity;

   Moderator - the VILO or any other entity expressly designated by the VILO who has access to and moderates comments and opinions on the VILO Site;

   My Account - an administrative tool provided on the VILO Site, through which the User/Customer can, among other things:

   (a) log in to the VILO Online Store and view his/her purchase history;

   b) control and manage the parameters and scope of the services/applications that the User/Customer uses through the VILO Site;

   c) update, delete their data made available on the VILO Site;

   d) give or withdraw consent to receive commercial information.

2. Registration - establishment by the User/Customer of an individual account on the VILO Site called My Account; Users/Customers register on the VILO Site by providing an email address and password,

   VILO Online Store (also "Store") - the online store available on the VILO Site,

   Seller - VILO.COM limited liability company with its registered office in Czerwonak (62-004), 143 Gdyńska Street, registered in the Register of Entrepreneurs under KRS: 0001110637, NIP: 7773428011, REGON: 528888130;

   VILO Website - the website registered at: www.vilohome.com, which is operated by VILO;

   Act - the Consumer Rights Act of May 30, 2014, as amended;

   User - a natural person of full legal age with full legal capacity using the VILO Website;

   working days - days from Monday to Friday excluding public holidays.

   Civil Code - the Civil Code Act of April 23, 1964, as amended.

   The User may give his/her consent to receive commercial information as defined in the Act on Providing Services Electronically of July 18, 2002, as amended. The aforementioned consent may be given by the User/Customer during the Registration process, as well as at any time after the Registration, and in particular while using My Account. The aforementioned consent given by the User/Customer may be revoked by him/her at any time. The Client has the option to give the aforementioned consent also when making a purchase in the VILO Online Store.

   The use of the VILO Site, including the VILO Online Store, is possible provided that the ICT system used by the User/Customer meets the following minimum technical requirements:

   - access to a computer workstation or terminal device, with access to the Internet;

3. - functioning of one of the following web browsers: Internet Explorer version 10.0 or later with JavaScript and Cookies enabled, Mozilla Firefox version 16.0 or later with JavaScript and Cookies enabled, Opera version 13 or later with JavaScript and Cookies enabled, Safari version 5.1 or later with JavaScript and Cookies enabled.

§2 Terms of use of the VILO Online Store

1. The VILO Internet Store operating at www.vilohome.com is operated by VILO on the territory of the Republic of Poland and allows the conclusion of sales contracts for goods intended for sale by the Seller through the Store using the Internet. All questions and requests from Clients should be directed to the Customer Service Department of the VILO Internet Store at the e-mail address kontakt@vilohome.com or at +48 785 045 170

   In order to use the VILO Online Store, the Client should, on his/her own, obtain access to a computer workstation or a terminal device, with access to the Internet.

   Deliveries of goods ordered through the VILO Online Store are carried out exclusively in the Republic of Poland.

   The amount of the prices of individual goods given on the VILO Site, valid on the day the Client places an order for these individual goods, shall be valid from the day the Client places the order until the date of its execution.

   All prices given on the VILO Site are expressed in Polish zloty (PLN) and include VAT. The aforementioned prices do not include the cost of transportation of the ordered goods to the place of delivery indicated by the Client, these costs are additionally covered by the Client.

   The VILO Internet Shop offers the possibility to make a purchase in one of the following modes:

   a) in the "Ordinary" mode - this mode allows the purchase of goods after prior registration in the VILO Internet Store by creating My Account; during registration, the Client provides the following personal data: name, address, telephone number, e-mail address, password, and in the case of a purchase made by a Client conducting business activity, the Client provides data related to his/her business activity, i.e. company and legal form, address, Tax Identification Number (NIP); payment for the ordered goods can be made by traditional transfer, credit card or electronic transfer.pl, or choose the "installment" option;

   b) in the "Quick Purchase" mode - this mode allows you to purchase goods without registering in the VILO Online Store (without setting up My Account). Payment can be made by traditional transfer, credit card or electronic transfer, or make an order and select the "installment" option. The Client provides data related to the delivery address containing the following personal information: name, address, e-mail address, telephone number, and in the case of a purchase made by a Client who conducts business activity, the Client provides data related to his business activity, i.e. company and legal form, address, Tax Identification Number,

   Regardless of the mode of purchase chosen by the Client, as described in paragraph 6 above, orders for goods sold in the VILO Online Store are placed by Clients by filling out a form available in the VILO Online Store.

   After the Customer fills out the purchase form and selects one of the purchase modes described in paragraph 6 above, and after the Customer accepts the order summary generated for the Customer by the server of the VILO Online Store, the Customer makes the purchase by pressing the "order and pay" button.

   The Client's placement of an order in the VILO Online Store by any of the methods specified in paragraphs 6 - 8 above and its acceptance by placing an order with the obligation to pay, is equivalent to the Client's entering into a contract of sale with the Seller.

   The VAT invoice, issued as payment for the goods purchased by the Client in the VILO Online Store, will contain the data that the Client provides when placing the order and will be sent electronically, to the e-mail address indicated by the Client.

   By accepting the Regulations of the Store, the Client agrees to send VAT invoices to the e-mail address indicated in the order form.

   Along with placing an order, the customer submits a request for a VAT invoice documenting the purchase of goods.

   If an order placed by the Client cannot be fulfilled in any part due to the unavailability of any of the products ordered by the Client, the VILO Online Store shall immediately notify the Client of this fact and return to the Client the entire amount of money received from the Client as payment for the unavailable product.

   Possible payment options and shipping costs are available on the VILO Website during the ordering process. The Customer has the opportunity to learn about and choose the payment and transportation options. This information is indicated in each case in the information on individual goods.

   In the event that the purchase of the goods in question:

   a) from the category of doors, flooring presented on the VILO Website is available for purchase together with the installation service and the Client wishes to purchase the goods together with the aforementioned installation service, the Client shall submit an order on the VILO Website for the pre-assembly measurement service by the Seller's branch selected by the Client from the list of showrooms made available on the VILO Website (hereinafter: "Installation Invitation"). Once the Customer submits an Assembly Invitation, an e-mail is sent to the Customer confirming that the invitation has been received into the system and requesting final acceptance of the pre-assembly measurement service of the goods. The pre-assembly measurement service is free of charge. In the case of an Installation Invitation, the presentation of the goods on the VILO Website to be purchased with installation does not constitute an offer within the meaning of Article 66 of the Civil Code. The conclusion of the contract of sale of the aforementioned goods with installation shall be based on the contract and arrangements made directly between the Client and the Seller with the exclusion of the VILO Internet Store;

   b) from the category of the wall presented on the VILO Site is available for purchase together with the installation service and the Client wishes to purchase the goods together with the aforementioned installation service, at the moment of expressing the desire to order the installation in the shopping cart the price of the installation service appears, which is payable after the installation service is performed, the date of installation is determined individually with the Client after placing the order.

   The customer is obliged to check the ordered goods in terms of quantity (conformity of the delivered goods with the stock document or order form). The customer shall report any shortages/nonconformities by e-mail to: kontakt@vilohome.com no later than 14 days from the date of receipt of goods.

§3 Complaints

1. The Seller is obliged to deliver the item to the Customer without defects. Before shipment to the Customer, the goods ordered by the Customer are subject to a thorough qualitative and quantitative inspection. The Seller shall be liable for goods for non-conformity of goods with the contract under the consumer warranty under the terms of the Consumer Rights Act. Due to production technology and differences in the display of colors on computer monitors and telephones, the colors of panels and wood, ceramics and fabric patterns in individual batches of products may differ slightly from each other, or from the products displayed in the photos. Parts of individual goods or the same goods purchased at different times may show color differences. This is a natural process due to material wear, sunlight and oxidation process.

   Please always check with the mailman/courier for visible external damage to the package. If the package bears signs of damage, please report objections to the carrier with a description of the damage.

   The customer has the right to file a complaint in any legally permissible way, including but not limited to:

   (a) via telephone notification at +48 785 045 170

   b) orally into the record,

   c) in writing (letter, e-mail to the address indicated in Section 6 below).

   In the case of a complaint made on the basis of consumer warranty, the Customer is entitled to:

   (a) demand repair or replacement of the goods,

   The Seller may make a replacement when the Customer demands repair, or the Seller may make a repair when the Customer demands replacement, if bringing the goods into conformity with the contract in the manner chosen by the Customer is impossible or would require excessive costs for the Seller. If the impossibility or excessive cost applies to both repair and replacement, the Seller may refuse to bring the goods into conformity with the contract.

   (b) to make a statement of price reduction or withdrawal from the contract, when:

   - The Seller refused to bring the goods into conformity with the contract, if both replacement and repair of these goods are impossible or would require excessive costs for the Seller;

   - The Seller has not repaired or replaced the goods not in conformity with the contract in accordance with Article 43d Paragraph 4-5 of the Law,

   - The Seller has not dismantled the goods not in conformity with the Contract in order to repair or replace them, or has not reinstalled them after the replacement or repair (or has not had the aforementioned activities performed at its expense) - this applies only if the non-conformity of the goods with the Contract was discovered after the goods were installed;

   - the goods are still not in conformity with the contract, despite the fact that the Seller has tried to bring the goods into conformity with the contract;

   - the non-conformity of the goods with the contract is so significant that it justifies an immediate reduction in the Price or withdrawal from the contract;

   - it is clear from the Seller's statement or circumstances that the Seller will not bring the goods into conformity with the contract within a reasonable time or without undue inconvenience to the Customer.

   The customer may not withdraw from the Contract if the non-compliance of the goods with the contract is insignificant.

   Complaints reported in writing should be sent to the address: VILO.COM spółka z ograniczoną odpowiedzialnością, ul. Gdyńska 143, 62-004 Czerwonak, e-mail address: ..............., Information about the validity or rejection of the complaint will be sent to the Client to the correspondence address (this may be the e-mail address) provided in the complaint form or any other address indicated by the Client.

   Any doubts related to complaints can be clarified at the phone number +48 785 045 170 on working days from Monday to Friday between 8 am and 3 pm or at the email address kontakt@vilohome.com

   VILO.COM sp. z o.o. with its seat in Czerwonak (62-004), ul. Gdyńska 143, entered in the register of entrepreneurs under KRS number: 0001110637, NIP: 7773428011, REGON: 528888130, informs that there are possibilities of out-of-court ways of dealing with complaints and claims, e.g. with the help of municipal or district consumer ombudsmen or using out-of-court ways of dealing with complaints through mediation or amicable courts, with the participation of, among others, Provincial Inspectorates of Commercial Inspections. It is also possible to resolve a dispute between a consumer and a trader by using the Internet service (ODR platform) at: www.ec.europa.eu/consumers/odr/. The use of the aforementioned means of dispute resolution is voluntary.

   The Seller excludes its liability under warranty (non-conformity of goods with the contract) with respect to entrepreneurs, with the exception of natural persons entering into a contract directly related to their business activity, when it follows from the content of this contract that it does not have a professional character for these persons, resulting in particular from the subject of their business activity, made available on the basis of the provisions on the Central Register and Information on Business Activity.

§4 The right of the Consumer and Entrepreneur to withdraw from a contract concluded at a distance

i.e. concluded via the VILO Internet Shop

1. The right to withdraw from a contract, regulated in this §4 of the Terms and Conditions, applies to and is available only to Customers who are Consumers or Entrepreneurs within the meaning of these Terms and Conditions.

   Right of withdrawal:

   1.1 In accordance with the Consumer Rights Act of May 30, 2014, you have the right to withdraw from a contract concluded remotely, i.e. through the VILO Store, within 14 days without giving any reason. The deadline for withdrawal from the contract expires after 14 days from the day on which you took possession of the item or on which a third party other than the carrier and indicated by you took possession of the item, and in the case of items delivered separately, in batches or in parts: within 14 days from the day on which you took possession of the last item, batch or part, or on which a third party other than the carrier and indicated by you took possession of the last item, batch or part.

   1.(2) In order to exercise your right of withdrawal, you must inform us, i.e. VILO.COM sp. z o.o. with its registered office in Czerwonak (62-004), 143 Gdyńska Street, e-mail kontakt@vilohome.com or respectively, of your decision to withdraw from the contract by an unequivocal statement (for example, a letter sent by mail or e-mail).

   1.(3) You may use the model withdrawal form, which is also attached as Appendix No. 1 to these Regulations, but it is not mandatory. You may also fill out and send the withdrawal form or any other unambiguous statement electronically. If you use this option, we will promptly send you an acknowledgement of receipt of the withdrawal information on a durable medium (for example, by e-mail). In order to observe the withdrawal period, it is sufficient for you to send the information concerning the exercise of your right of withdrawal before the expiry of the withdrawal period.

   2. Effects of withdrawal.

   2.(1) In the case of withdrawal from a contract concluded at a distance, i.e. through the VILO Online Shop, we will return to you all payments received from you, including the costs of delivery of the items (except for the additional costs resulting from the method of delivery chosen by you other than the cheapest ordinary method of delivery offered by us), immediately, and in any case no later than 14 days from the day on which we were informed of your decision to exercise your right of withdrawal. We will refund the payment using the same means of payment that you used in the original transaction, unless you have expressly agreed otherwise; in any case, you will not incur any fees in connection with this refund. We may withhold reimbursement until you receive the item or until you provide us with proof of return, whichever event occurs first.

   2.(2) In the event of a return, please send back or give the item to us at the address of the points from which they were shipped to you according to the waybill you received with the delivery. If you have any doubts about the address to which you should send back the purchased items, please feel free to contact us at +48 785 045 170 or by email at adres:kontakt@vilohome.com

   2.(3) Return of the items should be made immediately, and in any case no later than 14 days from the day on which you informed us about withdrawal from this contract. The deadline is met if you send the item back before the expiration of the 14-day period. You will have to bear the direct costs of returning the goods. The amount of these costs is estimated at a maximum of about 300 PLN for the return of goods from Poland. You will be liable only for the diminution in the value of the thing resulting from using it in a manner other than necessary to determine the nature, characteristics and functioning of the thing.

   3. The right of withdrawal from a contract concluded at a distance does not apply to the Consumer and Entrepreneur in respect of contracts:

   3.1. for the provision of services, if the seller has performed the service in full with the express consent of the Consumer or Entrepreneur, who was informed before the start of the performance that after the performance by the entrepreneur will lose the right to withdraw from the contract;

   3.2. in which the price or remuneration depends on fluctuations in the financial market, over which the seller has no control, and which may occur before the expiration of the deadline for withdrawal from the contract;

   3.3. in which the subject of the performance is a non-refabricated thing, produced according to the specifications of the Consumer or Entrepreneur or serving to meet his individualized needs;

   3.4. in which the subject of the performance is an item subject to rapid deterioration or having a short shelf life;

   3.5. in which the subject of the performance is an item delivered in a sealed package, which cannot be returned after opening the package for health or hygienic reasons, if the package has been opened after delivery;

   3.6. in which the subject of the service are things which, after delivery, by their nature, become inseparably connected with other things;

   3.7. in which the Consumer or Entrepreneur expressly requested that the seller come to him to perform urgent repair or maintenance; if the seller provides additional services other than those requested by the Consumer or Entrepreneur, or provides things other than spare parts necessary for repair or maintenance, the right to withdraw from the contract shall be granted to the Consumer or Entrepreneur with respect to additional services or things;

   3.8. concluded through a public auction;

   3.9. for the supply of digital content that is not recorded on a tangible medium, if the performance has begun with the express consent of the Consumer or Entrepreneur before the expiration of the deadline for withdrawal from the contract and after the seller has informed him of the loss of the right of withdrawal.

§5. personal data protection

In accordance with the Act of May 10, 2018 on the protection of personal data and the Regulation of the European Parliament and of the Council (EU) 2016/679 of 27.04.2016 on the protection of natural persons in relation to the processing of personal data and on the free movement of such data and repealing Directive 95/46/EC (General Data Protection Regulation) (Official Journal of the EU L 119, pp. 1), the owner of the VILO Online Store informs that the personal data of Customers who are natural persons registered in the Online Store and Users are stored in a dataset whose data administrator is the company VILO.COM sp. z o.o. with its registered office at 143 Gdyńska Street, 62-004 Czerwonak, NIP 7773428011.

In accordance with the aforementioned regulations, the owner of the VILO Online Store informs that the personal data of Clients who are natural persons not registered in the Online Store are stored in a dataset of which the data administrator is the Seller.

Personal data will be collected and processed only for the purpose of processing orders placed by the Client in the Store, handling complaints, accepting returns of goods/ withdrawal from the contract, and with the consent of the Client/User also for the purpose of using the community section, conducting promotional and advertising campaigns, while complying with the requirements of data security specified in the regulations on personal data protection and marketing activities.

Each Customer/User has the right to inspect his/her personal data, to demand that his/her personal data be supplemented, updated, rectified, temporarily or permanently suspended or deleted, if they are incomplete, outdated, untrue or have been collected in violation of the Act, or are no longer necessary for the purpose for which they were collected. The aforementioned rights or requests should be submitted to the Seller's office.

VILO.COM sp. z o.o. may entrust the processing of personal data to other entities for the purpose and to the extent required for the proper implementation of the Service for which they were collected.

The information provided by the User in the community section, such as the User's name, his/her opinions on products, js are public information that may be made public within the community section of the VILO Website. In particular, they may be accessible to persons using the Internet, which the User is aware of and to which the User must agree when registering for the community part of the VILO Site, if the User intends to use this part of the VILO Site.

In order to ensure the security of your data and compliance with data protection regulations, the Seller has appointed and filed for registration with the Office for Personal Data Protection (formerly: the General Data Protection Inspector) an acting Data Protection Officer.

Correspondence to our DPO on all matters relating to the processing of personal data through the VILO Online Store or the VILO Website may be directed to the e-mail address: iod@vox.pl. You can also contact us traditionally by writing to our registered office address.

Your consent can be withdrawn by you at any time (you can do so here: https://vilohome.com . You will also find a link for withdrawing your consent in every email from us).

Please note that the withdrawal of consent is effective from the moment of this event. As long as we do not know that you do not want to receive our messages, our actions are lawful.

We will process your data for as long as you agree. If you withdraw your consent, we will delete your data immediately, no later than 5 business days from the date of notification. This is the maximum time we need operationally to remove your data from our resources.

In order to send emails, we use the services of a processor - our trusted partner Benhauer sp. z o.o. Grzegórzecka 21, 31-532 Kraków.

We do not pass your data to other recipients, neither in the EEA nor in a third country. The only exception is companies from the VOX capital group.

We would also like to inform you that you also have the right to file a complaint to the supervisory authority, which is the Office for Personal Data Protection (formerly the Inspector General for Personal Data Protection).

§6 Final Provisions

1. It is forbidden for Users/Customers to use the VILO Site in a manner contrary to generally applicable law and these Terms and Conditions, i.e. in particular it is forbidden to:

   posting in any form (i.e. in the form of comments, opinions, photos) content:

   - of erotic or pornographic nature,

   - epitomizing even partial nudity or suggestive, referring implicitly to the aforementioned content;

   - violating both Polish and international legal and moral norms;

   - depicting or promoting violence, hatred, discrimination (racial, cultural, ethnic, religious or philosophical, etc.);

   - violating the rights or personal property, especially the dignity of others;

   - sending spam/unsolicited commercial information,

   - practicing, with the use of the VILO Site, commercial, advertising, promotional, trade, profit-making activities, with the exception of individual arrangements with the VILO under which otherwise agreed;

   - repeatedly sending the same message or many different messages to other Users at very short intervals (flooding);

   - having more than one account by the same User, as well as having fictitious accounts;

   - sharing with third parties the data allowing access to the User's account,

   - taking actions to make contact with a minor under 15 years of age in sexual contexts,

   - using words commonly considered offensive or vulgar; content containing the aforementioned vocabulary will be immediately removed;

   - acting in a manner that may hinder or destabilize the operation of the VILO Site or that may expose VILO, or its affiliates, to unwarranted damage to its reputation or good name.

   If VILO becomes aware of any violations of the Terms and Conditions, including those listed in §6.1 above, the accounts of the User/Customer committing the above violations may be immediately suspended or deleted by the Moderator.

   VILO is not responsible:

   3.1. for the content of messages sent between Clients/Users,

   3.2. for the User's/Customer's actions that are inconsistent with the Regulations, and damages caused by the User's/Customer's use of the VILO Site that is inconsistent with the Regulations,

   3.3. for damages caused by the User/Client's use of computer equipment and software that does not meet the requirements set forth in §1 section 5 above, in particular for interception of the User/Client's login and password to his/her account by third parties, resulting from the lack of effective anti-virus protection of the User/Client's devices; at the same time, VILO declares that it makes and undertakes to make the necessary efforts for the proper and safe use of the VILO Site.

   4. The law applicable to the services provided to the Client/Customer through the VILO Online Store, including the contract for the sale of goods, shall be Polish law, in particular the provisions of the Consumer Rights Act of May 30, 2014, as amended, and the Civil Code Act, unless mandatory provisions of law provide otherwise.

   5. The court with territorial jurisdiction to resolve disputes arising with the User/Customer (except for Customers who are Consumers or Entrepreneurs) or other entities for which the Seller (except for Consumers or Entrepreneurs)), is the common court in whose district the Seller has its seat. In the case of disputes with Consumers or Entrepreneurs, the court of general jurisdiction shall be the court of general jurisdiction. The Seller informs that the Consumer, on the basis of Article 6(2) of Regulation (EC) No 593/2008 of the European Parliament and of the Council of 17 June 2008 on the law applicable to contractual obligations (Rome I), enjoys the protection afforded to him by the mandatory provisions of the law of the country in which he has his habitual residence.

   6. These Terms and Conditions are effective as of 01.11.2024, and in the case of subsequent updates - as of the date of their announcement, i.e. publication on the VILO Website, provided that the amendment shall not apply to Consumers or Entrepreneurs who have acquired rights on the basis of the previously effective Terms and Conditions, provided that the provisions of the previous version of the Terms and Conditions are more favorable to them.