• Right of withdrawal. Pursuant to the Consumer Rights Act of May 30, 2014 (Journal of Laws of 2014, item 827, as amended), you have the right to withdraw from a contract concluded remotely, i.e. via the Vox.pl Online Shop, within 14 days without providing any reason. The deadline for withdrawal from the contract expires after 14 days from the day on which you took possession of the item or on which a third party other than the carrier and indicated by you took possession of the item. In order to exercise your right to withdraw from the contract, you must inform us, i.e. Vilo.com sp. z o.o. with its seat in Czerwonak (62-004), at Gdyńska 143 Street, about your decision to withdraw from this contract by an unequivocal statement (for example, a letter sent by mail or e-mail to: pomoc@vilohome.com).
  • Effects of withdrawal from the contract. In the case of withdrawal from a contract concluded at a distance, i.e. through the Vilohome Online Shop, we will return to you all payments received from you, including the costs of delivery of the goods (except for the additional costs resulting from the delivery method chosen by you other than the cheapest ordinary delivery method offered by us), immediately, and in any case no later than 14 days from the day on which we are informed about your decision to exercise your right of withdrawal. We will refund the payment using the same means of payment that you used in the original transaction, unless you have expressly agreed otherwise; in any case, you will not incur any fees in connection with this refund. We may withhold reimbursement until we receive the item or until you provide us with proof of its return, whichever event occurs first. The return of the item should be made immediately, and in any case no later than 14 days from the day on which you informed us of your withdrawal from this contract. The deadline is met if you send the item back before the expiration of the 14-day period. You will have to bear the direct costs of returning the goods. The amount of these costs is estimated at a maximum of about 50 PLN. You will be liable only for the diminution of the value of the thing resulting from using it in a manner other than necessary to determine the nature, characteristics and functioning of the thing.
  • The right of withdrawal from a contract concluded at a distance does not apply to the Consumer in respect of contracts:
    (a) for the provision of services, if the trader has performed the service in full with the express consent of the Consumer, who was informed before the start of the performance that after the performance by the trader he will lose the right of withdrawal;
    (b) in which the price or remuneration depends on fluctuations in the financial market, over which the trader has no control, and which may occur before the expiry of the deadline for withdrawal;
    c) in which the subject of the performance is a non-refabricated item, produced to the consumer's specifications or serving to meet his individual needs;
    d) in which the subject of the performance is an item that is perishable or has a short shelf life;
    e) in which the subject of the performance is an item supplied in a sealed package which cannot be returned after opening the package for health or hygienic reasons, if the package has been opened after delivery;
    f) in which the subject of the performance is an item which, after delivery, due to its nature, is inseparably connected with other items;
    g) in which the subject of performance is alcoholic beverages, the price of which was agreed upon at the conclusion of the contract of sale, the delivery of which can only take place after 30 days and the value of which depends on market fluctuations over which the entrepreneur has no control;
    h) in which the consumer expressly requested that the trader come to him for the purpose of urgent repair or maintenance; if the trader provides in addition other services than those which the consumer requested, or provides things other than spare parts necessary for the repair or maintenance, the consumer has the right to withdraw from the contract with respect to additional services or things;
    i) in which the subject of performance is sound or visual recordings or computer programs delivered in sealed packaging, if the packaging has been opened after delivery;
    j) for the supply of newspapers, periodicals or magazines, with the exception of a subscription contract;k) concluded through a public auction;
    l) for the provision of accommodation services other than for residential purposes, transportation of goods, rental of cars, catering, services related to leisure, entertainment, sports or cultural events, if the contract specifies the day or period of service;
    m) for the supply of digital content that is not recorded on a tangible medium, if the performance has begun with the express consent of the consumer before the expiration of the deadline for withdrawal from the contract and after the entrepreneur has informed him of the loss of the right of withdrawal.

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